MOHAMED HUSSIN
Sr.Customer Service Executive
Profile summary
Customer Service Executive with 4+ years of experience in managing high-volume customer interactions, resolving issues, and optimizing customer experience. Skilled in CRM systems, KPI management, call handling, and conflict resolution. Proven ability to enhance customer satisfaction, reduce escalations, and improve team efficiency. Seeking to leverage expertise in customer relations within a dynamic organization.
Key skills
Professional experience
_ Managed an average of 100+ inbound and outbound calls daily, ensuring 95% customer satisfaction. _ Scheduling appointments, providing information about healthcare services. _ Demonstrated empathy and concern in customer interactions. _ Empathetic and reliable CRM expert of experience in managing customer relations. _ Collaborated with teams to enhance workflow efficiency and customer experience. _ Maintained a 98% customer satisfaction score by resolving 50+ customer inquiries per shift, reducing escalations by 20%. _ Exceeded KPIs, achieving consistent quality, adherence, and average handling time (AHT) goals.
- Managed an average of 100+ inbound and outbound calls daily, ensuring 95% customer satisfaction
- Maintained a 98% customer satisfaction score by resolving 50+ customer inquiries per shift, reducing escalations by 20%
- Exceeded KPIs, achieving consistent quality, adherence, and average handling time (AHT) goals
_ Provided product-specific guidance, helping customers select the right auto parts. _ Handled customer inquiries via phone, WhatsApp, and email, increasing response efficiency by 30%. _ Responded to customer inquiries regarding company products. _ Help customers to determine specific parts they need and country of made. _ Demonstrate to customers quality and function of specific parts. _ Resolved return policy issues, ensuring a smooth refund and exchange process. _ Thank customer of contacting and reach out to us in case of any concerns.
- Handled customer inquiries via phone, WhatsApp, and email, increasing response efficiency by 30%
_ Handling customer's calls(inbound and outbound). _ Analyze the various parts of a problem properly and develope logical solutions. _ Collaborated with the technical and billing departments to ensure quick resolution of service issues. _ Managed customer support for telecom services, troubleshooting issues and providing solutions. _ Provide professional answers to customer's questions related to company services. _ Trained and supervised new hires, increasing team efficiency by 25%. _ Promoted additional services, achieving a 15% sales conversion rate through proactive engagement.
- Trained and supervised new hires, increasing team efficiency by 25%
- Promoted additional services, achieving a 15% sales conversion rate through proactive engagement